We888 Privacy Policy – Personal Data Protection for Malaysian Players

This Privacy Policy ("Policy") is published by we888 ("we", "us", "platform") and applies to all users and visitors of the we888.life website and the we888 mobile application. This Policy describes how we collect, process, store, and protect your personal data when you use our services.

As a betting and digital entertainment platform serving hundreds of thousands of Malaysian players, we888 takes data protection responsibilities extremely seriously. We understand that your trust in us depends greatly on your confidence that your personal information is handled with integrity and professionalism.

By accessing or using the we888 platform, you confirm that you have read, understood, and agreed to the terms set out in this Privacy Policy. If you do not agree with any part of this policy, please discontinue use of our platform and contact us for assistance with closing your account.

We888 collects various categories of personal information depending on how you interact with our platform. This information is collected directly from you, automatically through technology, or from legitimate third-party sources.

A. Information You Provide Directly

• Registration information: Full name, date of birth, MyKad or passport number, email address, phone number, residential address;
• Financial information: eWallet account details (Touch 'n Go, GrabPay, Boost, ShopeePay), bank account for FPX, DuitNow account number;
• Identity verification documents: A copy of your MyKad, passport, or other KYC documents when requested for verification purposes;
• Communications with us: Correspondence history, customer support chat logs, feedback, and complaints.

B. Automatically Collected Information

• Usage data: Pages visited, bets placed, games played, session duration, settings preferences;
• Technical data: IP address, device type, operating system, browser type, screen resolution;
• Location data: General location information based on IP address (state within Malaysia) for security and compliance purposes;
• Cookies and tracking technologies: Session cookies, preference cookies, and platform performance analytics data.

We888 uses collected personal information solely for legitimate and necessary purposes to operate our platform effectively and securely. The primary purposes for which data is used are as follows:

We888 will not use your personal data for any purpose not stated here without first obtaining fresh consent from you, unless required by law or court order.

We888 does not sell or rent players' personal data to any third party. However, in the course of normal platform operations, we may need to share certain information with the following categories of third parties, and only for legitimate purposes:

• Payment processors: Authorised eWallet and FPX service providers in Malaysia (Touch 'n Go, GrabPay, Boost, ShopeePay, DuitNow, banks via FPX) — only data necessary to process transactions is shared;
• Technology service providers: Companies that provide we888 with technical infrastructure, hosting, analytics, and cybersecurity services — bound by strict data protection agreements;
• Relevant authorities: Law enforcement agencies, financial authorities, or courts when we888 is required by Malaysian law to provide such information;
• Identity verification services: Third-party KYC providers that assist we888 in verifying player identities to prevent fraud and ensure legal compliance.

We888 continually invests in the latest security technologies and procedures to ensure the personal data of Malaysian players is protected against cyber threats, unauthorised access, data loss, and misuse. The key security measures we have in place include:

• 256-bit SSL/TLS Encryption for all data communications between the platform and players' devices;
• Data encryption at rest for all personal data stored in our databases;
• Role-based access control (RBAC) — only staff who require access to carry out their duties are permitted to view sensitive data;
• Two-factor authentication (2FA) for all we888 internal staff accounts and available to players;
• Independent security audits conducted by third-party firms every six months;
• Intrusion detection system (IDS) operating 24/7 to detect suspicious activity;
• Regular data backups with tested recovery procedures in place to ensure continuity of service;
• Security awareness training for all we888 staff who handle personal data.

That said, no security system can be guaranteed to be 100% foolproof. We encourage players to take their own protective measures as well, such as using strong and unique passwords, enabling 2FA, and never sharing login credentials with anyone.

The we888 website uses cookies and similar tracking technologies to enhance your experience, ensure the platform functions properly, and understand how players use our platform. Cookies are small text files stored on your device when you visit our website.

Types of cookies we use:

• Essential Cookies: Required for core platform functionality — login, session security, and language preferences. Cannot be disabled;
• Performance Cookies: Collecting information on how players use our platform to help us improve its performance. All data is aggregated and contains no personally identifiable information;
• Functional Cookies: Remembering your preferences such as theme, preferred odds format, and display settings;
• Analytics Cookies: Helping us understand overall platform usage patterns for product improvement purposes.

You can manage your cookie preferences through your web browser settings. However, disabling certain cookies may affect the functionality of some parts of the we888 platform. Continued use of our platform after this cookie information has been provided is considered consent to the use of cookies as described.

As a we888 player, you have certain rights regarding your personal data. We fully respect these rights and will promptly process every legitimate request:

We888 retains players' personal data only for as long as necessary to fulfil the purpose for which it was collected, or as required under Malaysian law. Once the data is no longer needed, it will be securely deleted or anonymised.

The we888 platform is intended solely for individuals aged 18 and above. We do not knowingly collect, store, or process any personal information from anyone under the age of 18.

If we discover that a child's personal information has been collected without proper parental consent verification, we will take immediate steps to delete that information from our systems and terminate the associated account. Parents or guardians who believe their child has registered a we888 account are advised to contact us immediately.

We888 reserves the right to update or amend this Privacy Policy at any time. Where significant changes are made, we will notify players via their registered email and/or in-platform notifications at least 14 days before the changes take effect. For minor changes that do not materially affect your privacy rights, we may only update the date at the top of this policy.

We encourage you to check this page periodically to stay informed of our latest privacy policy. Your continued use of the we888 platform after any amendments take effect constitutes your acceptance of the updated policy.